Terms of Service

1. Acceptance of Terms

By accessing and using PilaFlow ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

We reserve the right to modify this agreement at any time without notice. Your continued use of the Service following the posting of revised Terms of Service means that you accept and agree to the changes.

2. Service Description

PilaFlow is a multi-tenant SaaS platform for pilates and fitness studio management. The Service allows studio owners to manage instructors, bookings, clients, and schedules. The Service is provided "as is" and "as available."

We do not guarantee that the Service will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue the Service (or any portion thereof) at any time.

3. User Accounts and Registration

To use certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the confidentiality of your password
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account
  • Be at least 16 years old (or have parental consent)

We reserve the right to suspend or terminate accounts that violate this agreement or pose a risk to the Service.

4. Price and Usage Limits

PilaFlow is free to use. There is no paid tier, no trial period and no automatic conversion to a paid plan. Every studio gets the same features and the same usage limits, and we cannot charge you for the Service: there is no checkout in the application.

4.1 Usage Limits

The following limits apply to every studio and are enforced by the application:

  • Up to 10 instructors per studio
  • Up to 100 clients per studio
  • Up to 500 bookings per month per studio
  • Up to 3 studios per account

We may change these limits. If we lower a limit in a way that affects data you have already created, we will give you notice before it takes effect.

4.2 Voluntary Support

You may choose to support the project's development through Buy Me a Coffee, an external platform linked from our pricing page. Such contributions are voluntary donations, not a purchase of the Service. They do not grant additional features, higher limits, priority support or any other entitlement, and they do not create a subscription. Payments are handled entirely by Buy Me a Coffee under their own terms and privacy policy; we do not receive your card details.

5. Refunds

We do not sell the Service, so there is nothing to refund. Voluntary donations made through Buy Me a Coffee are handled by that platform, and any refund request for a donation must be directed to them. Your statutory rights under applicable consumer law are unaffected.

If you believe you have been charged by us in error, including for any payment taken before in-app checkout was removed, contact us at support@pilaflow.cloud and we will investigate.

6. User Responsibilities and Conduct

You agree NOT to:

  • Use the Service for illegal or unauthorized purposes
  • Violate any applicable laws or regulations
  • Transmit spam, viruses, or malicious code
  • Attempt to gain unauthorized access to the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Harass, threaten, or defame other users
  • Infringe upon any intellectual property rights
  • Use the Service to collect or track personal information of others without consent
  • Share or resell access to the Service

7. Data Ownership and Rights

7.1 Your Data

You retain all rights to data you upload or input into the Service (studio information, client records, bookings, etc.). We have the right to use your data to provide, improve, and maintain the Service.

7.2 Our Intellectual Property

All content, design, functionality, and code of the Service are owned by PilaFlow and protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any part of the Service without our written permission.

7.3 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal studio management purposes, subject to this agreement.

8. Content and User-Generated Data

We reserve the right to:

  • Remove or modify any content that violates this agreement or is illegal
  • Access your data to investigate abuse, security incidents, or legal violations
  • Delete inactive accounts and associated data (notify you with 30 days' notice)
  • Preserve data as required by law

9. Limitation of Liability

EXCEPT WHERE PROHIBITED BY LAW:

  • PilaFlow is provided "as is" without warranties of any kind (express or implied)
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • Our total liability is limited to the amount you have paid us in the last 12 months; the Service is provided free of charge
  • We are not responsible for data loss, unauthorized access, or third-party actions
  • We do not guarantee uptime, performance, or feature availability

10. Indemnification

You agree to indemnify, defend, and hold harmless PilaFlow and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of this agreement.

11. Third-Party Services

The Service integrates with or links to third-party services (Google for sign-in, Supabase for hosting and authentication, Sentry for error tracking, and Buy Me a Coffee for voluntary donations). We are not responsible for the practices, policies, or content of third-party services. Your use of third-party services is subject to their terms and privacy policies.

12. Termination

12.1 Termination by You

You can stop using the Service at any time. To request account deletion or a copy of your data (data export), contact support at support@pilaflow.cloud; we will process your request within 30 days. Upon cancellation or deletion, you will lose access to the Service and your data within 30 days (except where required to be retained by law).

12.2 Termination by Us

We may suspend or terminate your account if you violate this agreement, engage in illegal activity, or pose a risk to the Service. We will provide notice before termination unless the situation is urgent.

12.3 Effect of Termination

Upon termination, your license to use the Service is revoked. Sections on Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution survive termination.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.

13.2 Jurisdiction

Any legal action or proceeding shall be brought exclusively in the courts of Italy. You consent to the personal jurisdiction and venue of these courts.

13.3 Contact for Disputes

Before pursuing legal action, we encourage you to contact us at support@pilaflow.cloud to resolve disputes informally.

14. GDPR Compliance

For users in the European Union and EEA, please note:

  • Our Privacy Policy details your rights under GDPR
  • Data Processing Agreements are available upon request
  • You have the right to lodge a complaint with your data protection authority
  • Account deletion and data export are available on request: contact support at support@pilaflow.cloud; we process requests within 30 days

15. Entire Agreement

This Terms of Service constitutes the entire agreement between you and PilaFlow regarding the Service. Any prior agreements, understandings, or representations are superseded. If any provision of this agreement is found to be invalid, the remaining provisions shall continue in full effect.

16. Contact Information

  • Operator: PilaFlow di Mario Rossi
  • Email: support@pilaflow.cloud
  • Address: Via Roma 12, 20121 Milano (MI), Italia
  • VAT / Tax ID: IT01234567890